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About Me.

I believe that providing customers with comprehensive, accurate, timely documentation is key to the success of a product and a company. Great documentation can have cascading effects within a product’s ecosystem and empowers users to be most productive.


MiTek USA, Inc

2019 - Present

2012 - Present

Managed documentation standard compliance and ensured written content adhered
to corporate guidelines
• Produced and instituted a unified style guide for corporate publications
• Provided technical editing services to technical writing department
• Edited written content for the web, email campaigns, and training guides
• Created self-paced video lessons outlining software procedures and best

2014 - 2019

Produced written documents and videos for training and marketing purposes
• Published documentation help files for specific products and releases
• Presented to the Society for Technical Communication on producing
screen capture video content
• Developed a culture of accessibility awareness and instituted solutions to
improve the user experience for the hearing impaired

2012 - 2014

Wrote manuals, webpages, and guides and created videos outlining software
• Wrote instructional documentation for CAD software procedures
• Wrote scripts, recorded screen captures, and produced instructional videos
• Produced responsive web content relevant to users’ changing needs
• Managed content for the web in content management systems

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